Service Policy

This Service Policy outlines the terms, scope, and conditions under which we provide Virtual Private Server (VPS) hosting and related services (collectively, the “Services”). By ordering, accessing, or using our Services, you agree to comply with this Service Policy.

1. Scope of Services

We provide VPS hosting services, which may include:

  • Virtual Private Servers (VPS)
  • Associated network connectivity
  • Server management tools and control panels
  • Technical support according to your selected service plan

The specific features, resources, and limitations of each VPS plan are described on our website or order page.

2. Service Provisioning and Activation

  • VPS services are typically activated automatically after successful payment confirmation.
  • In some cases, manual verification may be required for security or fraud-prevention purposes.
  • We reserve the right to refuse or cancel service activation if inaccurate, incomplete, or suspicious information is provided.

3. Acceptable Use

You agree to use our Services in a lawful and responsible manner. The following activities are strictly prohibited:

  • Hosting or distributing illegal content
  • Sending spam, phishing, or unsolicited bulk communications
  • Conducting hacking, malware distribution, DDoS attacks, or other malicious activities
  • Using the VPS to violate intellectual property rights
  • Activities that disrupt or degrade our infrastructure or other users

We reserve the right to suspend or terminate services that violate this policy.

4. Resource Usage and Limitations

Each VPS plan includes defined resource limits (CPU, RAM, storage, bandwidth).

  • Excessive or abusive resource usage that negatively impacts system stability may result in throttling or suspension.
  • You are responsible for managing and optimizing software running on your VPS.
  • We do not guarantee performance beyond the allocated resources of your plan.

5. Data Responsibility

  • You are solely responsible for all data stored on your VPS.
  • Regular backups are your responsibility unless a backup service is explicitly included in your plan.
  • We are not liable for data loss caused by user actions, software issues, or external attacks.

6. Maintenance and Downtime

  • Scheduled maintenance may be performed to improve system performance, security, or reliability.
  • We will make reasonable efforts to notify customers in advance of planned maintenance.
  • Unscheduled downtime may occur due to hardware failure, network issues, or force majeure events.

7. Support Services

  • Technical support is provided according to the support level included in your service plan.
  • Support does not include application configuration, custom software development, or third-party software troubleshooting unless otherwise stated.

8. Suspension and Termination

We may suspend or terminate your VPS service without prior notice if:

  • You violate this Service Policy or other applicable policies
  • Your activities pose security or legal risks
  • Required payments are overdue

Upon termination, all data on the VPS may be permanently deleted.

9. Service Changes

We reserve the right to modify, upgrade, or discontinue any part of the Services at any time. Significant changes will be communicated when reasonably possible.

10. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount paid by you for the affected service during the most recent billing period

11. Governing Law

This Service Policy shall be governed and interpreted in accordance with applicable laws of the jurisdiction in which we operate, unless otherwise required by law.

12. Changes to This Service Policy

We may update this Service Policy from time to time. Updates will be posted on this page with a revised “Last updated” date. Continued use of the Services constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions regarding this Service Policy, please contact us:

By using our VPS services, you acknowledge that you have read, understood, and agreed to this Service Policy.