Service Level Agreement (SLA)

In case of unexpected reasons, we commit to add service hours for customers as follows:

Server uptime Equivalent Inactive Hours
(Hours)
Additional time commitment
(Days)
99.90% 98.76 0
99.85% 13.14 2
99.80% 17.52 3
99.75% 21.90 4
99.70% 26.28 5
99.65% 30.66 7
99.60% 35.04 8
99.55% 39.42 9
99.50% 43.80 10